Trevor Geraghty has 22 years experience of working in the consultancy, technology and outsourcing fields with specific focus on the contact centre and ecommerce sectors. He has comprehensive commercial experience gained in the telecoms and information technology industries, working for a diverse range of organisations such as Vodafone, 02 and the US Department of Defence in several European countries. Trevor has provided consultancy services to some 80 companies, including Vodafone, Cisco, and Reuters. He has lived and worked in Germany, France, Spain and the USA and is an active member of International Round Table.
7 Steps , 7 days to doubling your phone sales results
During this session we will show you how you can double productive agent talk time, optimise your lead generation and make the most of your resources , clients are becoming more demanding and sophisticated in how they interact so multiple touch points ie Email, SMS, Calls and social touch points are required to build trust. The modern sales person needs to master all of these disciplines. During this session we will share our experiences of real scenarios and how usingthese practical steps your own business can benefit immediately