The C&UX Expo logo

27 & 28 MARCH 2019


Rick Kirkham: Speaking at the Sales Innovation Expo

Rick Kirkham

Customer Touch Point

How To Influence Behaviour Within Customer Journeys

To design and implement successful customer journey you need to understand how to influence customer behaviour.

To do this you need to be able to affect how customers feel at all stages of the journey and to have a clear customer and operational. Rick will talk about how to positively influence customer behaviour within your journeys and help you to achieve your customer contact goals.

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