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27 & 28 MARCH 2019


Nerys Corfield: Speaking at the Sales Innovation Expo

Nerys Corfield

Injection Consulting & Chair of DMA Contact Centre Council

Will GDPR Impact Customer Experience?

How the new Data Protection Act (GDPR) is going to impact contact centre processes and the customer experience - Nerys Corfield takes a pithy and practical look at how, against a backdrop of increased customer awareness and protracted regulatory requirements, steps can be taken to enhance customer trust.

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