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27 & 28 MARCH 2019


John Finch: Speaking at the Sales Innovation Expo

John Finch

AVP of Contact Center Product Marketing at RingCentral

Contact centre 2025: machines, millennials and mobility!

This keynote examines the technology and strategies needed to build truly integrated contact centre platforms giving customers the freedom to connect using any method and device while helping organisations to resolve cases faster and sell more thorough a personalised experience. It will also provide an overview of how advanced call routing, analytics and autonomous tools such as bots can start to bridge the gap between different customer groups to build a future where machine intelligence helps deliver smarter inbound and outbound communication .

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