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27 & 28 MARCH 2019


Dave Thomson: Speaking at the Sales Innovation Expo

Dave Thomson


The Call Centre is Dead – Long Live the AI-Powered Contact Centre!

In this presentation, Dave will look at the changing requirements of digitally enabled customers and employees and through a series of case studies will show how call centres can harness the latest technologies, particularly Artificial Intelligence, to at last deliver the contact centres and customer journeys that the industry has been promising for years!

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