Steve Sullivan

Channel Doctors (with FiveCRM)

Channel Doctors’ founder, Steve Sullivan, has 20 years’ experience of solution design and delivery in customer experience and contact centres. This has included working with a variety of brands such as American Express, Ageas, Abel & Cole, Land Rover, Marks & Spencer, The Guardian and Burberry.
As Deputy Chair of the UK Direct Marketing Association (www.dma.org.uk)’s Contact Centre Council and lead for its Regulation Hub, Steve has developed a detailed, pragmatic understanding of current and future data protection regulation in the customer management space. This has been further enhanced through membership of the Direct Marketing Association’s GDPR Taskforce. Steve is a Fellow of the Institute of Direct & Digital Marketing (www.theidm.com) and is currently developing course content for its Certificate in GDPR and ePrivacy

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GDPR– Too Important to Leave to the Lawyers!

The EU’s General Data Protection Regulation (GDPR) is coming your business’s way; like it or not. There is a new Data Protection Act for 2018 and if you’re in the business of attracting, acquiring, retaining and servicing customers it will almost certainly change the way you work. Let’s cut through the mis-information and hysteria and work out what you really need to do to prepare - and even gain a competitive advantage through doing the right things by your customers.