Content Guru Masterclass
Verint: Engagement Management Professional - Customer Engagement: Become an EM Professional
Verint explore the features and benefits of their EM Professional software and how this will be integrated with storm® communications.
The New WWW - Engage with Customers Whatever, Wherever, Whenever
An industry insider perspective on the current and future communications marketplace, and how you can stay ahead of the curve.
NHS: Patient Relationship Management - Transforming healthcare: storm® and the NHS
Explore the various ways in which storm is configured for various sectors and specifically, how it has revolutionised the NHS.
Work that FCR: Applied Analytics - Measuring Contact Centre Effectiveness
First Contact Resolution (FCR) rate is the defining metric of 2018. As customer behaviour evolves along with contact centre vendors offering a wider portfolio of customer engagement technologies, analytics will be central to driving continuous improvement.
The AAA of AI
Explore how artificial intelligence can be used in a contact centre to improve the customer journey. This session will focus on the augmentation of the customer experience, analysis of rich customer data, and the automation of digital interactions.
Keep Payments on Track - PCI: trainline Keep Payments on Track
Discover how trainline integrates PCI-compliant payments into their contact centre offering, giving customers multi-channel secure transactions.
The Customer Journey in the Age of Cloud - All Change: The Customer Journey in the Age of Cloud
Discover how National Rail Enquiries handles an average of 1.5 million journey enquiries every day with the storm platform.
Leverage your CRM to Supercharge Customer Experience - storm® in partnership with Serco: A case study
Learn how third party and on platform CRMs can be leveraged to supercharge your customer experience.
UK Power Networks Case Study: Empowering Customers - How storm Enhances Communications at UK Power Network - How storm Enhances Communications at UKPN
Discover how UKPN reduced repeat callers by 50% and handled over 1,000% normal contact levels seamlessly..
- 11:00 - Verint: Engagement Management Professional
- 12:00 - The New WWW
- 13:00 - NHS: Patient Relationship Management
- 14:00 - Work that FCR: Applied Analytics
- 15:00 - The AAA of AI
- 16:00 - Keep Payments on Track
- 11:00 - The Customer Journey in the Age of Cloud
- 12:00 - Leverage your CRM to Supercharge Customer Experience
- 13:00 - The AAA of AI
- 14:00 - UK Power Networks Case Study: Empowering Customers - How storm Enhances Communications at UK Power Network
- 15:00 - Work that FCR: Applied Analytics
|Wednesday 11:00 Verint: Engagement Management Professional||21|
|Wednesday 12:00 The New WWW||21|
|Wednesday 13:00 NHS: Patient Relationship Management||24|
|Wednesday 14:00 Work that FCR: Applied Analytics||22|
|Wednesday 15:00 The AAA of AI||22|
|Wednesday 16:00 Keep Payments on Track||24|
|Thursday 11:00 The Customer Journey in the Age of Cloud||15|
|Thursday 12:00 Leverage your CRM to Supercharge Customer Exp...||23|
|Thursday 13:00 The AAA of AI||20|
|Thursday 14:00 UKPN Case Study: Empowering Customers||19|
|Thursday 15:00 Work that FCR: Applied Analytics||23|
About the Sponsor
Content Guru delivers multi-award-winning cloud contact center and customer engagement solutions to hundreds of the world’s largest enterprises
Content Guru was founded in 2005 and is headquartered in Bracknell, UK, at the heart of Europe’s ‘Tech Valley’ (the equivalent of Silicon Valley), with offices in Germany, the Netherlands, and across North America, with a further presence in Malaysia, India and Ireland.
The company is a member of the Redwood Technologies Group alongside Redwood Technologies, which was founded in 1993 as an innovator in multi-channel communications systems. Content Guru’s core technology has been continually refined and developed since this time to ensure that the company’s services continue to push the boundaries of communications by building on a solid underlying architecture, with Redwood lending a dedicated R&D function.
Hundreds of the largest organizations in over 60 countries across the world are powered by storm®, in sectors ranging from utilities through finance and travel to central government, and include BT, Citibank, Deutsche Telekom, HSBC and O2 Telefonica.